Returns and Cancellations Policy
TestNowandGo Returns & Cancellations Policy
COVID-19 At-Home Test Kits
All sales are final.
Due to the nature of our products, TestNowandGo does not offer Returns, Refunds or Exchanges of any kind for sales of COVID-19 tests, including Antigen and PCR At-Home Test Kits. This includes shipping and handling fees.
COVID-19 Appointment Cancellations
We understand that situations arise where you must cancel or reschedule your appointment.
Cancellations & Rescheduling
To cancel or reschedule an appointment, you must provide 24 hours’ notice to receive a refund in full. This will allow us to fill your appointment with another customer.
All refunds are processed back to your original payment method. Refunds may take 5-7 business days to reflect on your bank statement based upon your financial institution.
No shows will not be refunded and cannot reschedule.